Refund policy

All Wink Inc. products are inspected for quality before being shipped. Due to our high safety standards and sanitation regulations as well as hygienic and quality control reasons, we cannot accept any returns or exchange if the product packaging has been opened, unsealed or tempered with. Only products that are not used or unsealed and returned in the same condition, in which you received them, will be eligible for return or exchange. Wink Inc. reserves the right to either replace the products or provide full or partial refund. Sale items are not eligible for refund. 

Request for return or exchange will not be accepted after 5 days. When you receive the package, please make sure to check within 5 days of receipt if it has missing or incorrect items and contact us immediately, no later than 5 business days to receive a prepaid shipping label to return the item to us. If you suspect the product is defective during transit or incorrect, please notify us by phone or email within 5 business days of receipt of the items with your order number.

Once your request for return or exchange is approved, Wink Inc. will provide you with a Return Order Number (RO #) and instructions of where to send the product(s). Return shipping costs will apply at your expense and products must be received by Wink Inc. within 5 business days after RO # is provided to you. You need to include RO # inside the package with the returned products. Once your item has been inspected, you will receive an email regarding your exchange or return.

All products are NOT available on a “try and return” basis. Please ask all questions before making your purchase. If you are not sure how to use the received items, please check the product details at ShopWinkInc.com for more information.

If you need additional help with product information, please contact us at info@shopwinkinc.com.